FAQ's

On or off Island, from a car to a box van, you have the peace of mind in hiring from
4HIRE
At the 4WD & Van Centre, Isle of Man Business Park IM2 4WD
Tel: 01624 664444 Fax: 01624 661444 Email: info@4hire.co.im

Some important points to note:

FLEET: Vans (all sizes), people carriers, minibuses tippers, 4 Wheel Drive vehicles. We have the largest commercial hire fleet in the Island.

DAY: A day is 24 hours. The ‘return due’ time is the same as the pre-booked collection time, unless otherwise agreed and marked as such on the Hire Agreement. See notes regarding late return.

AGE LIMITS: Drivers must be age 23 and under 81 and have held a full, clean driving licence for at least 12 months-UK/European/International licences are acceptable, both parts of the licence must be produced when vehicle is collected. No R or L plates.

DRIVERS: Additional drivers charged at £4 + VAT per day.

FUEL: Is on a same to same basis and vehicles should be returned with the same level of fuel as when collected in order to avoid refuelling charges of £1.50 p/litre + VAT. Please note our MINIMUM CHARGE for re-fuelling is 10 litres. Please consider if you have a night crossing to the Island; you may need to top up before you board the ferry. We do not allow ‘bio-diesel’ to be used in our vehicles, any evidence of using this may result in significant charges to the hirer. The hirer must ensure the correct fuel is used for the vehicle.

DAMAGE: Each vehicle has a damage check sheet. This will indicate any marks on the vehicle, as well as the fuel level and should be checked before leaving our premises because this cannot be amended once the vehicle has left our premises; the hirer should then check the sheet/vehicle again on return.

OFF ISLAND: There are no surcharges for taking our vehicles to the UK or N. Ireland. A minimum 2-day hire charge is applicable. Any vehicle up to and including the LWB Transits (not high roof) may be taken on the ferry at the standard domestic rate, assuming your trip is for domestic purposes. We will provide any information on the vehicle that you need for your ferry booking.

BREAKDOWN: Outside of office hours all hirers in the IOM can obtain breakdown assistance on (07624) 472752. In the event of breakdown off island - for all Ford vehicles please phone Ford Assist on 0203 564 444. For other vehicles please phone RAC on 0333 202 3000 quoting ref number 21061318. Please check the breakdown number on your key fob.

PUNCTURES: The Hirer is expected to be capable of changing to the spare wheel; the Hirer will be liable for any charges incurred as a result of not being able to do so. Punctures will be charged at £20 + VAT per repair, and if tyres/wheels are irreparably damaged (e.g. by being driven when flat or ‘kerbed’) the tyre/wheel will be charged at replacement costs. Any replacement tyres purchased by the hirer must be similar to those already fitted.

CONTINENTAL: Continental hire is available on request – please ask for details as there is an additional cost– we will require a minimum of one-week’s notice. It is a requirement of our terms to declare any such travel and using our vehicles outside of the UK and IOM without having declared this first will invalidate the insurance and they may not have breakdown cover, leaving the hirer open to prosecution and recovery costs. There is a charge of 10p per mile after the first 1000 miles.

EIRE: Rates are the same for UK hire.

PAYMENT: Hire is paid for on collection. Payment by card is required; we take most major credit and debit cards but not debit cards such as Solo/Maestro/Electron.

FIT FOR PURPOSE: It is the hirer’s responsibility to ensure that the hire vehicle is appropriate for the requirement. We do not permit loads to protrude further than the interior limits of the vehicle; this includes vans and tippers. Special care should be taken when using roof racks.

 

MILEAGE: Unlimited mileage is included in the price of IOM, UK and Ireland hire.

SEAT BELTS: On some of our 7.5t vehicles, seat belts are fitted to the middle seat only; these vehicles only require seat belts to be worn IF they are fitted.

TOWING: Some of our vehicles may be used for towing. Details of towing capacities are available on request.

INSURANCE: Our own insurance is free-of-charge and carries an excess of £950 (under 7.5T GVW) or £500 (small vans). If you would like to use your own insurance please let us know; you will need to present a valid cover note showing comprehensive cover for hire vehicles(this is not always the case).. Full liability applies where damage is deemed to be negligent e.g. hitting overhead or overhanging objects or spanning constructions.

WAIVER: For a pre-paid fee of £6 per day (+VAT), the excess payable is reduced to £400 (under 7.5T GVW) or £150 (small vans). Insurance waiver not available for 7.5T vehicles. The excess figure relates to EACH INCIDENT that results in damage to our vehicle or any third party. Please note that should a vehicle be rendered unusable as a result of damage incurred whilst on hire, the hirer may be liable for any loss of revenue until repairs can be completed; this is regardless of and in addition to any amounts paid for repairs (excess or otherwise).

PERSONAL INSURANCE: We do not offer additional personal/accident/contents insurance.

ACCIDENTS: Any accidents must be reported to 4HIRE at the earliest opportunity (01624) 664444.

MAINTENANCE: If the hire period extends to over one week, the hirer is requested to carry out basic checks on the vehicle: lights, tyre pressures, oil and water levels. Local hirers are welcome to bring the vehicle to our workshop for our mechanics do this ‘while you wait’.

PETS: Animal hair can be difficult to remove from upholstery, so please ensure that covers are placed on any seats/floors when pets are travelling. Please see notes below on valeting.

SMOKING: It is against the law to smoke in hire vehicles; therefore we operate a NO SMOKING policy.

RETURNS AND LATE RETURNS: Hire can be extended BY ARRANGEMENT ONLY; you should call to request this ASAP to avoid disappointment. Hire vehicles are not necessarily required to be returned during our normal business hours; if you are returning out of hours please park the vehicle in the designated area at the rear of our yard and lock it. Keys should be posted in the KEY RETURN box beside the front door. Responsibility for the vehicle remains with the hirer until checked in by our staff.

LIABILITY: The hirer is liable for any parking tickets, congestion charges, tolls or other charges incurred during the hire. As with speeding, UK parking tickets are enforced in the IOM. A charge of £25 will be made to the hirer for any unpaid tickets that are reported by the authorities and the hirer will still be liable for the ticket and any late-payment charges levied by the authority. Parking discs are provided for use in the IOM and are available FOC, Island-wide.

VALETING: n exceptional circumstances (e.g. dog hairs, liquid spillages on seats) a charge for valeting may be levied.

SERVICE: If you are happy with our customer care, please tell your friends; if you are not, please tell us!

OCEAN MOTOR VILLAGE RENTAL TERMS AND CONDITIONS

PRICES – are inclusive of VAT, collision damage waiver (CDW), comprehensive insurance (excluding excess), and unlimited mileage.

BOOKINGS – credit/debit card information is required on booking to cover the cost of the rental and the security deposit.

MINIMUM/MAXIMUM AGE – 23 yrs – 80 yrs. (excess £500 with CDW, non EU licence £750 excess). Please check with office if over 80 years of age.

DRIVING LICENCE – drivers must produce a current full driving licence held for at least 1 year, 2 years if under 25. Non EU licence will incur an increased excess. Please advise our reservations department of any endorsements. Another form of photo ID is also required.

DRIVERS – only approved drivers are permitted to operate the car, 1 driver is included in the price. Each additional driver charge is £4 + VAT PER DAY.

PAYMENTS – must be made prior to or at the commencement of rental - all major cards accepted, excluding AMEX. The £350 security deposit will be authorized at the beginning of the hire. Authorizations – you authorize us to be able to take monies from any part of your given Credit or debit cards, without you being present. This is for any costs owed for in relation to the vehicle hired.

CDW – reduces the customer’s liability from the total cost of the damage to an excess amount, unless the driver intentionally causes the damage, is under the influence of alcohol or drugs, or uses the vehicle in a prohibited or negligent way e.g. driving off road or allowing other parties to drive the vehicle. FUEL – is on a SAME TO SAME basis. Please return with the same amount of fuel as on pick up.

An optional ‘Premium CDW’ may be purchased on pick up to reduce the excess amount.

FUEL – is on a SAME TO SAME basis. Please return with the same amount of fuel as on pick up.

CHILD SEATS – are subject to availability.

RENTAL EXTENSIONS – the duration of your rental starts and finishes according to the pick-up and drop-off dates and times, which are calculated on a 24 hour basis. Extensions are subject to availability and providing our office is informed prior to expiry of the agreed rental period, so that the insurance cover may be extended.

DAMAGE – any damage to a rental vehicle must be reported to the rental office within 24 hours. If a vehicle is returned with damage, the customer is liable for the cost of any repairs which will be taken at the conclusion of the hire, up to and including the amount of the excess for each and every occurrence.

24 HR BREAKDOWN ASSISTANCE – please telephone the number on your key fob and they will ask for the registration of the car, be sure to tell them it is an Isle of Man registration before giving them the information.

DROP-OFF – if a vehicle is not returned to Ocean Ford for check in, but is left at another location e.g. Airport, Sea Terminal, hotel, body shop etc. it is left at the customer’s own risk; you are responsible for the vehicle until it is collected by Ocean Ford. Please refer to fuel details above.

CHARGING CREDIT/DEBIT CARDS – AFTER SIGNING THE RENTAL AGREEMENT*, YOU ARE GIVING OCEAN FORD AND THE BANK CARD PROVIDER PERMISSION TO CHARGE YOUR CARD WITH MONEY PAYABLE BY YOU UNDER THESE TERMS TOGETHER WITH PROVISION FOR ANY DEPOSIT DEEMED NECESSARY.

(PLEASE NOTE THAT UNDER SOME CIRCUMSTANCES THE RENTAL AGREEMENT MAY NOT BE SIGNED, IN WHICH CASE, THE RENTAL COMMENCES WHEN THE KEYS ARE HANDED OVER AND THE ABOVE CHARGES ARE STILL ENFORCED)

VEHICLES CANNOT BE TAKEN OFF THE ISLE OF MAN WITHOUT WRITTEN PERMISSION FROM OCEAN FORD AND CANNOT BE TAKEN OUTSIDE OF THE UK. An off island charge will apply.

OCEAN FORD OPERATES A STRICT NO SMOKING POLICY, WHICH APPLIES TO ALL THEIR VEHICLES. IF SPECIALIST VALETING SERVICES ARE REQUIRED TO REMOVE THE EFFECTS OF SMOKING (E.G. ODOUR) A SUPPLEMENTAL CHARGE CHARGE WILL BE APPLIED.

VEHICLES ARE SUBJECT TO AVAILABILITY AND RATES CAN CHANGE WITHOUT NOTICE.